The Digital Transformation Journey Begins with the “People Factor”—with Kathy Strasser, Executive Vice President and Chief Operating Officer of IncredibleBank

Jun 2, 2022
“The people factor is about your culture,” notes Kathy Strasser, IncredibleBank’s Executive Vice President and COO. “You can have people with a digital mindset, but when you have a digital culture, that’s when you know you’ve got something special.”

New Benefit Added to Bank Director Program

Jun 1, 2022
New and existing members of ICBA’s Bank Director Program now have access to our popular Bank Director Training video series.

What Can FedEx Teach Us About Succession Planning?

Jun 1, 2022
The Founder, Chairman, and CEO of FedEx Corp, Fred Smith, recently announced that he is planning to step down from the CEO role. We believe the way he chose to do so and some of his comments have bearing on some of the similar succession issues many of our clients face.

The Great Escape: The bond market braces for the Fed’s wind-down of its balance sheet.

Jun 1, 2022
If bond investors (you) were running low on things to worry about for the rest of the year, I’ve got some terrific news: The $9 trillion portfolio owned by our central bank will begin to shrink. Soon. And at a feverish pace, I might add.

Don’t Be Afraid to Sell

Jun 1, 2022
We have the privilege of assisting community bankers with training, coaching, and leadership development. As we work through the various stages of our training and educational workshops, the energy in the room frequently shifts when the discussion migrates from customer service to sales.

How to Digitize the Community Bank Relationship Model

May 24, 2022
When it comes to community bankers’ technology to-do lists, 35% view investing in digitalization as their top business opportunity. We’ve clearly arrived at a tipping point where community bankers are not just talking about the digital experience, they are incorporating it into actionable plans.

Online Training Newsletter – May 2022

May 24, 2022
Summer unofficially kicks off next week! During this time of year, we tend to see a lull in training for a couple of reasons. Keep reading to find out what those are and we're overcoming that lull.

ICBA Polling on Strong Community Bank Favorability Fuels Successful Capital Summit

May 19, 2022
To support community banker meetings with policymakers on top industry issues, ICBA released new polling data affirming the industry’s strong public favorability at the state and national levels.

How Community Bankers Association of Illinois Partnered with ICBA ThinkTECH Accelerator to Further Community Bank Innovation

May 18, 2022
Community Bankers Association of Illinois (CBAI) is no stranger to fintech collaborations, but the idea of helping shape fintech offerings tailored to community banks was too intriguing an idea to pass up.

Why Small Businesses See a (Use) Case for Instant Payments

Apr 27, 2022
According to the Federal Reserve, nine in 10 businesses (or 29.25 million) expect to be able to send and receive instant payments by 2023. Fortunately, in many cases, community-based financial institutions have begun the process to meet these needs.