Our Position

Strengthening Membership


  • ICBA, the exclusive national voice for community banks, represents community banks of all sizes and types. ICBA is focused on providing the highest membership value availablefor community banks.
  • Leveraging strategic partnerships, educational offerings, innovation programs, and government and regulatory policy advocacy, the Member Relations team positions ICBA as a key strategic partner for the community banking industry.


ICBA communicates its multifaceted membership benefits and policy positions to all community bankers through a variety of outreach methods. To increase engagement and expand membership value, each member bank has two defined points of contact within the Member Relations team, a Member Relations Officer and a Member Relations Director. The Member Relations team is also responsible for recruiting and engaging with non-member banks to strengthen overall ICBA membership.

ICBA’s educational offerings play a critical role in strengthening membership. ICBA’s timely, high-quality and relevant educational programs and services are designed to promote community bank growth and prosperity. Community Banker University® provides professional development and educational choices.

In addition, a comprehensive array of professional development and continuing education seminars, and educational products are designed to help community bankers successfully overcome the ever-changing challenges of the banking industry.

ICBA has developed nine certification institutes that require attendees to meet predetermined qualifications to attain certification in critical areas of internal audit, compliance, BSA/AML, risk, security, technology and lending (commercial, consumer, credit analysis).

Programs, including the Bank Director Program and Leadership Academy, deliver specialized instruction and resources to community bankers across the country. Additionally, Community Banker University’s Online Training Library serves 350+ online courses to more than 55,000 individual learners.

All ICBA’s efforts are centered around the association’s core mission: “To create and promote an environment where community banks flourish.” The Member Relations Team endeavors to integrate the association as a strategic partner and resource for all community banks.

Staff Contact

Bill Pusey

EVP, Member Relations



Lindsay E. LaNore

SEVP, Chief Learning & Experience Officer