When autocomplete results are available use up and down arrows to review and enter to select.
Take advantage of ICBA webinars, seminars, and other events to help you stay ahead of the competition. We offer a variety of courses to fit every need and schedule.
Start: April 24, 2024 11:00 AM CST
Finish: April 24, 2024 12:00 PM CST
Customer interactions, previously limited to the telephone or in-person at a branch, are expanding to encompass all transactions, touch points, communications, and technologies that deliver service and information to customers. Organizations that excel at managing the entire customer journey will successfully capture more relationships with targeted generations and market segments.
Learn how to take a strategic approach to delivering your desired customer experience. Designed for middle and senior managers, the curriculum focuses on the importance of leading a culture that intentionally manages the desired customer experience.
Learning Objectives:
• Develop a strategic approach to delivering your desired customer experience.
• Learn how to manage your customer’s entire journey.
• Lead a culture that manages the desired customer experience.
Duration: 60-minutes
Customer interactions, previously limited to the telephone or in-person at a branch, are expanding to encompass all transactions, touch points, communications, and technologies that deliver service and information to customers. Organizations that excel at managing the entire customer journey will successfully capture more relationships with targeted generations and market segments.