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What does digital transformation look like at community banks? And how can it be leveraged for improved customer interactions and performance? It requires an exploration of how your customers interact with your bank and finding new and innovative solutions to improve their experience with your brand.
It also means understanding customers’ needs and preferences and available products and service offerings to determine the channel and solution that best fits your business goals and customers’ expectations. And it involves supporting staff as they navigate this sea of change to implement new efficiencies and streamline practices.
Join ICBA for a five-part webinar series as we explore key considerations to help you build, refine, and grow your digital offerings. Regardless of where you are on this journey, this series is a “how to” for continuing digital transformation.
Who Should Attend:
Bank Presidents and CEOs
C-Suite & Management Teams
What does digital transformation look like at community banks? And how can it be leveraged for improved customer interactions and performance? It requires an exploration of how your customers interact with your bank and finding new and innovative solutions to improve their experience with your brand.
What is digital transformation? This session delves into integrating digital technology into all areas of the business, changing how a bank operates and delivers value to customers.
During this webinar bankers will learn about the different customer channels available and their associated risks, potential third-party partners, and costs to the business.
Organizational change requires buy-in from all parts of the business—from bank directors to senior management to bank staff.
Digital transformation often requires the assistance of outside vendors to achieve goals that lead to organization efficiency, increased revenue, and customer satisfaction.
Challenges will likely arise during your bank’s digital transformation process. This final webinar of the series will address potential obstacles to progress, roadblocks or stumbling blocks for community banks, and proven problem-solving techniques community banks can use to overcome these challenges during their digital transformation journeys.