Community banks have a strong history of offering their customers personalized service. Our relationship management team has the same philosophy and supports community bank payment needs one-on-one. We know bankers wear many hats, and sometimes taking the time to understand the ins and outs of your card portfolio, or answer critical payments-related questions, can take longer than expected. That’s where the Relationship Managers, or RMs, step in to assist.
Your dedicated rep can help you:
Grow your card portfolio. Your RM can conduct a personalized, one-on-one analysis of your bank’s card portfolio to ensure you’re not missing prime opportunities to grow or serve your customers. If you don’t know where to start, are new to the role of managing your card program at the bank, or just want to look at your portfolio with fresh eyes to see where it can yield better returns – your first stop should be your relationship manager.
Understand payments. Our RM team has decades of payments experience between them, so you have a wealth of industry, processor, and payments (including credit, debit and merchant processing and beyond) knowledge at your service. If you have any questions about payments (or ICBA Payments), they are ready and willing to assist.
Utilize the benefits we offer. In one recent consult, an RM drew attention to a fraud incident that was viewable in the bank’s ACE Portfolio Tool profit and loss report. Through this conversation, it was confirmed the bank participated in our Fraud Loss Protection Plan, but had not sent in a fraud claim. The bank could potentially have recuperated some of those losses and improved their ROI but wasn’t aware they were leaving money on the table. Having a conversation helped the banker realize the services available as an ICBA Payments client, so they could start utilizing all their benefits.
The RMs live in the same general region as the banks they serve. See our territory map to learn which relationship manager is assigned to your state. Reach out at any time to ask a question about your program, ICBA Payments, or anything related to the payments industry. Their decades of combined industry experience are at your service.
