Consumer satisfaction with credit unions lagged banks for the third year in a row, according to a national survey covered by CU Today.
Details: Credit union satisfaction declined 1.3% this year to 76, according to the latest American Consumer Satisfaction Index. Banks scored a 78, the same as 2020.
More: ICBA continues encouraging Congress to investigate credit unions’ tax exemption and acquisitions of community banks, including in a USA Today ad campaign earlier this fall. More information is on ICBA’s Wake Up page.