February 2022 - Online Training Newsletter

Feb. 15, 2022


Fair Lending has always been a hot button during regulatory examinations. But with the change in administration, the CFPB has made it quite clear that fair lending will be at the forefront for the enforcement of consumer protection laws. Because of this, fair lending training is a must for the majority of bank staff.

While there is no law that requires fair lending training on a periodic or annual basis, the examiners certainly expect to see fair lending training on the spreadsheet you provide them prior to a compliance exam.

They also expect that fair lending training extend beyond lending staff. It is important that senior management, directors, marketing staff, and any other staff that is customer facing, receive fair lending training. Therefore, we have developed four new fair lending courses for you to choose from when assigning fair lending training.

See the What’s New section for the new and updated titles as well as the detailed course catalog for complete descriptions, learning objectives, and course outlines.

What’s New

The information in this section (excluding HSA/IRA courses) was launched Feb. 10, 2022.

  • The following new courses were added to the course catalog:

    • Fair Lending: Frontline

    • Fair Lending: Marketing

    • Fair Lending: Risk Management

    • Fair Lending: Types of Discrimination

Premium Plan subscribers: The new courses are not automatically placed into your catalog of courses. You can modify catalog names, add, or remove catalogs, and fully control which courses are displayed within each catalog. See previous month’s newsletters for instructions on how to do this if you are unsure.

  • The course “Fair Lending” has been renamed “Fair Lending: Overview” and the content has been updated. No action is required on the part of administrators for this name change.

  • The following harassment prevention courses have been updated with new content:

    • Harassment Prevention Training [Connecticut]

    • Harassment Prevention Training [New York]

    • Harassment Prevention Training for Employees [California](SB1343)

    • Harassment Prevention Training for Employees

    • Harassment Prevention Training for Supervisors [California](AB1825)

    • Harassment Prevention Training for Supervisors

Standard Plan subscribers: To receive harassment course updates, staff that are currently enrolled will need to be unenrolled and re-enrolled.

Premium Plan subscribers: We will be updating these courses for you. No action is required on the administrator’s part to get the new content.

  • The course “California Consumer Privacy Act” has been renamed “California Consumer Privacy Legislation” and the content has been updated.

  • ALL HSA and IRA courses were updated on Feb. 15, 2022, with rules changes for 2022.

What’s Coming

  • We are in the process of refreshing the course “Children’s Online Privacy Protection Act (COPPA).”

Did You Know?

Did you know that if an employee leaves the bank, but is later rehired that you must reactive their old account to enroll them in online training?

To do so, simply follow the instructions in the “LMS Administrator creating new account” section of the Administrator Guide beginning on page 6. Complete steps 1-8. Duplicate records should be found (step #10) and the following screen will appear:

Online Training Feb 2022 Snapshot

If the matching name appears in the “Accounts Found” box, you must determine if this is the correct person. If you are absolutely, 100% sure this is the person, click Edit This Individual and change all the appropriate fields to match their current position at your bank. After editing, click the Save button.

Following these procedures will ensure that you reset the employee account correctly and do not create a duplicate account.

These instructions may also be used when a new employee worked at another financial institution that utilized ICBA and already has an account created. You may see their name appear in the Duplicate records. Before editing with their new information, confirm with the employee that what appears is truly your new employee and not another financial institution with the same name.

When in doubt about reactivating or editing an employee, please reach out to a Community Banker University team member.