Every Employee Is Responsible for Customer Relationship Growth

Webinar

Every Employee Is Responsible for Customer Relationship Growth

Feb 1, 2024 | 11:00 am ET • 10:00 am CT | Webinar

It is common knowledge that customer service and sales representatives are responsible for building relationships with customers. But why stop there? When an entire organization benefits from relationship development, the need arises to find effective ways to engage the entire organization in relationship development.

Everyone plays an important role in that process, so take the time to discover and identify how each job position at your bank will contribute to successful relationship development.

Examine how banks can direct their culture and business practices directly to customers and earn their long-term loyalty.

Learning Objectives:

  • Examine effective ways to engage the entire organization in relationship development.

  • Discover how your position can contribute to a successful customer relationship.

  • Learn to take ownership in customers’ tenure and satisfaction.

Duration: 60-minutes

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Pricing

ICBA Members

Live: $209

On-Demand: $229

Live + On-Demand: $249


Non-Members

Live: $309

On-Demand: $329

Live + On-Demand: $449


Unlimited Webinar Pass subscription: $0


Attendance/Cancellation Policy:

  • Registration fee is valid only for the individual registered. Each attendee must register.
  • Full payment is required prior to real-time event attendance. Digital products will be made available when full payment is received.
  • Digital product purchases cannot be cancelled once the order has been processed and the product is available to use.
  • Refunds will not be granted unless there is a technical issue that cannot be resolved that prevents the purchaser from accessing and/or using the product. Refund requests for technical issues must be received within 15 days of the date of purchase.

For more information, call 800-422-7285.

Who should attend: Marketing Specialist and Leadership, Branch Managers, Regional Managers, Account Officers, Customer Service Associates, Operations, Lenders

Prerequisites: None

Advanced Preparation: Basic knowledge of banking.

Program Level: Intermediate

Field of Study: Specialized Knowledge

Delivery Method: Group Internet Based.

CPE Credit Hours: 1

Tom Hershberger

Tom Hershberger

Chief Executive Officer

Cross Financial

Kyle Hershberger

Kyle Hershberger

President

Cross Financial

Code of Conduct

Registration, attendance, or participation at this event constitutes an agreement to adhere to the ICBA code of conduct and complaint policy. ICBA aims to be welcoming, safe, and inclusive to all participants, with the most varied and diverse backgrounds possible.

As such, The Independent Community Bankers of America (“ICBA” or the “Association”) has adopted a zero-tolerance policy toward all forms of unlawful discrimination and harassment.

Read Full Policy