Maximizing Your Credit Card Portfolio in a COVID-19 Environment

Aug 19, 2021
COVID-19 has created financial strain for millions of Americans. In the wake of this need, credit cards have the potential to become an important form of cash management.

Employment Advice When You Need It

Aug 19, 2021
The ICBA Bank Director Program has an amazing new exclusive benefit! Community Banker University has teamed with national employment law firm Jackson Lewis P.C. to bring members of the Bank Director Program a complimentary employment law hotline!

Reviewing Branch Strategies for 2021 and Beyond

Aug 19, 2021
Between 2012 and 2019, banks eliminated approximately 2,700 branches a year. In 2020, as the global health pandemic set in, banks shuttered more than 3,500 branches. And if the pace of branch closures—more than 1,700 so far in this calendar year through May—continues to hold, 2021 could see more closures than 2020.

Why Community Banks Should Play an Important Intermediary Role with a CBDC

Aug 13, 2021
While policy and technology questions continue to be debated around the digital dollar, the vital role that community banks need to play in this next evolution of money is indisputable.

Community Banks Leading with an Innovation Mindset

Aug 6, 2021
For $3.1 billion-asset Blue Ridge Bank, innovation is priority number one. Yet in a recent interview, the Luray, Va.-based community bank quickly pointed out that innovation is not as much about the technology investment as it is about the cultural one.

Banking on people: TCM Bank’s people-first culture key in handling pandemic disruptions

Jul 29, 2021
For the banking and finance sector, the pandemic ushered in a wave of disruption that forced clients and businesses of all sizes to rely on digital offerings and industry professionals more than ever.

What Decentralized Finance Means for Community Banks

Jul 28, 2021
As discussed in ICBA’s first Crypto Chronicles blog post, cryptocurrency emerged from Satoshi Nakamoto’s desire to create a “purely peer-to-peer version of electronic cash.”

4 Ways to Increase the Impact of Your Customer Feedback

Jul 22, 2021
Testimonials have long been a crux of an effective communications effort in helping to articulate and demonstrate a community bank’s value proposition to customers and its community. Here are a few tips to help community bankers make the most out of this important and effective tool for sharing their positive story.

July 2021 - Online Training Newsletter

Jul 19, 2021
Attention Standard Plan, Custom Plan, and Bank Compliance Bundle Subscribers! Did you know that it’s time to renew your ICBA Community Banker University Online Training Subscription?

Faster Payments Have Arrived — Now What About Competition, Fraud, and Strategy? Part 2

Jul 12, 2021
Here's part two of a continuing conversation on faster payments, diving into Same Day ACH, competition, fraud, and strategic vision.