Retail branch banking has undergone a dramatic transformation in recent years. Branch traffic is down and electronic transactions are up. Complex technologies are becoming the norm in the workplace and regulatory requirements are changing.
Access to each certificate program is granted for 365 days from the date of purchase. Bank-wide certificate programs are available for renewal each year at a reduced cost. Certificate Programs may also be purchased for Cloud Delivery to import into your own LMS.
Certificate programs are online, self-paced programs which provide a certificate of completion and do not require continuing education. They are not the same as ICBA’s certification programs, which are instructor led and require continuing education to maintain the specific designation.
Contact a Community Banker University Team Member for more information.
Frontline employees need to meet the challenges presented by these changes and continue to provide the exceptional service customers have come to expect from their local branches.
The Universal Banker role has emerged as a solution to these seismic shifts in retail branch banking. This comprehensive certificate program arms current and prospective frontline staff with the tools and skills they need to be Universal Bankers.
Learning Objectives:
