Teller Specialist Certificate - Individual

The Teller Specialist Certificate Program equips today’s bank teller with the knowledge and tools needed to meet the demanding requirements of the frontline banking environment. This certificate programs consists of four critical learning areas, each designed to maximize the learner’s ability to perform the teller function.

This Certificate Program is an online, self-paced program which provides a certificate of completion and does not require continuing education. It is not the same as ICBA’s certification programs, which are instructor led and require continuing education in order to maintain the specific designation.

The Teller Specialist Certificate Program is available for bank-wide use (unlimited number of learners) and on an individual basis.

Purchasing an Individual Certificate Program grants access to the person who has logged in the ICBA website to purchase. It cannot be transferred to another user.

Area 1: Teller 101

• Teller Basics
• Deposits 101
• Currency 101
• Handling Money
• Balancing 101

Area 2: All About Checks

• Checks 101
• Understanding Endorsements
• Check Cashing

Area 3: Customer Service

• Telephone Basics
• Sales is Just Great Service
• Product Knowledge & Cross-selling

Area 4: Compliance for Tellers

• Introduction to Compliance for Tellers
• Red Flags Identity Theft Programs
• BSA for Frontline Staff (5 modules)
• Elder Financial Abuse
• Robbery Response Techniques for All Personnel

Area 5: Comprehensive Final Exam

 16 courses/10 CPE credits