Online Training

Regulation E: Liability and Error Resolution

Online Training

Regulation E provides basic protections for a consumer when using an electronic fund transfer service that the bank offers. Liability and error resolution are essential to the consumer protections of Regulation E and unauthorized transactions.

The regulation defines an error; states the consumers liability; and provides the error resolution procedures that banks must follow.

This course is intended for frontline, operations, and compliance personnel.

Learning Objectives:

  • Define what applies to Regulation E
  • Ensure compliance with the disclosure requirements
  • Know how much money a customer is liable for on a particular unauthorized electronic fund transfer
  • Complete an investigation of a notice of error in a timely manner
  • Provide proper notice to a customer regarding their notice of error

Course Outline:

  • Definitions
  • Error Resolution Notice
  • Consumer Liability
  • Notice of Error
  • Time Limits for Investigation
  • Results of Investigation

Rev–Jan. 2021. Course length ≈ 27 minutes. This course is worth 0.5 CPE credits.

ICBA Member - $179.00
Non-Member - $299.00