Identity Theft: Social Engineering

Identity theft is a growing threat, and criminals are increasingly targeting financial institutions to steal sensitive information and funds. This session will explore the tactics thieves use to gather information before contacting your institution and the specific details they seek.

Learn how to recognize and respond to attempts to manipulate or deceive you, ensuring you can confidently determine if someone is a legitimate customer or a fraudster. Discover techniques to prevent social engineering and protect sensitive data from falling into the wrong hands.

Learning Objectives:

• Understand the tactics criminals use to prepare and target your institution.
• Identify key questions to ask in order to spot potential scammers.
• Implement strategies to prevent and defend against social engineering attacks.
• Provide suggestions on developing a community education program.

Duration: 90-minutes

Who Should Attend: Security Officer, Human Resources Personnel, Compliance Officers, Frontline Staff, Operations Personnel

Instructor(s): Barry Thompson, Thompson Consulting Group LLC, Managing Partner

Recorded: Dec. 10, 2025.