Ensure the physical safety of your bank, staff, and customers. Cover everything from the basics of bank security to some situations you may not have even prepared for.
Learn to address security situations through interactive sessions and discussions that will inspire new ideas and challenge you to look at security from a new perspective.
To earn the Certified Community Bank Security Officer (CCBSO) certification, you will be required to attend this program in its entirety, complete all assignments, and achieve a passing score on the certification exam(s). If you decide to enroll in the certification testing after you register for the class, please contact a Community Banker University representative at 800-422-7285.
Learning Objectives:
Understand what is required of the security officer with regulation H, the supervision of staff, and the training requirements for staff.
Sharpen your observation skills and detect potential threats in events happening around you.
Distinguish body language in a confrontation and proactively address verbal and potentially physical confrontations.
Identify the warning signs a person might show when embezzling.
Recognize the dos and don’ts as it relates to speaking with the media.
Outline the key steps to take in preparing your bank and staff in the event of a robbery.
Identify physical security enhancements you can make to improve security at your bank.
Understand the methodology required to solve a case using a scientific approach.
Recognize when you have a crime scene.
Understand the components of conducting an interview after an incident.
Institute effective security reporting to your board.
Identify specific records to retain for effective security management.
Recognize the security gaps when working with cash intensive businesses and onboarding casinos, private ATM operators, or marijuana related businesses.
8:00 a.m. – 8:30 a.m.
8:30 a.m. – 4:30 p.m.
Security Regulations: What Am I Responsible for?!
Know what is required of the security officer with regulation H
Know the procedures that the security officer should supervise
Understand who needs to be trained by regulation
Payments Fraud
The latest attacks against financial institutions
Learn about Zelle
Know how to protect your bank
Active Shooter
How to develop a plan in your workplace
Know the warning signs of potential problems
The concepts in this program are endorsed by the US Department of Homeland Security
Dealing with Angry Account Holders
Learn how to handle verbal and potentially physical confrontations
Know how to read body language in a confrontation
Discover the real meaning of words
Internal Fraud: The Warning Signs
Know how fraudsters hide their thefts
Learn the various signs a person might show when embezzling
Know the steps to take when you observe the warning signs
12:00 p.m. – 1:00 p.m.
8:30 a.m. – 4:30 p.m.
Critical Incident Response – Robbery, Kidnaping, Unknown Incidents
What makes your banking office a target for a critical incident
Preparing your locations in advance for a robbery situation
How to protect staff before, during and after a crisis
The 4 L’s – Crime Prevention Through Environmental Design
Pictures will be used to show what makes a bank vulnerable to crime
Learn inexpensive things you can change at once to improve security at your bank
Know about landscaping, lighting, location, and locks
Conducting An Investigation or Detective 101
Learn the methodology required to solve a case using a scientific approach
Know how to develop your sources to solve a case.
Learn how to identify a crime scene it really isn’t that easy
Interviewing, Interrogation & Obtaining the Confession
Understand how body language can be used when conducting an interview
Know the order in which to interview people after an incident
Learn how to listen to what a person tells you
12:00 p.m. – 1:00 p.m.
8:30 a.m. – 12:00 p.m.
Board Reporting
Know what to report to the boards
Records the security officer/risk manager should be keeping
Handling board reporting in person
Facing The Media After A Crisis
Learn how to handle the media
What to tell the media and what to avoid
Understand how the media will react to your answers
Observation and Perception
Improve your observation skills
How to interpret events happening around you
Know why different opinions and descriptions occur at an incident
10:00 a.m. – 11:45 a.m.
Held via ICBA Online Portal for those enrolled in the CCBSO certification program
Note - If you do not pass exam(s), you will have the opportunity to retake the exam(s) at a future, quarterly re-take date. More information will be provided upon registration.
ICBA Members: $1,699
Non-Members: $2,199
Non-Bankers: $2,699
Certification Testing Fee: $500
For more information, call 800-422-7285.
7901 34th Ave S
Bloomington, MN 55425
ICBA Room Rate: $169 until August 1, 2023
Hotel Housing Scam Warning: Only make your room reservation using the information provided by ICBA. Do not do business with any company that claims they are with ICBA or working for ICBA as the official housing service. Contact ICBA if you have any questions or concerns.
Who should attend: All security titles and roles, C-suite
Prerequisites: Basic knowledge of bank security
Advanced Preparation: Recommended - Complete complimentary online course sent upon registration
Program Level: Intermediate
Field of Study: Specialized Knowledge
Delivery Method: Group Live
CPE Credit Hours: 21
Certification Offered: Bank Security Certification (CCBSO)
Thompson Consulting Group LLC
Managing Partner
Thompson Consulting
Associate Dean of Student Services at Henley Putnam University
Thompson Consulting Group
Registration, attendance, or participation at this event constitutes an agreement to adhere to the ICBA code of conduct and complaint policy. ICBA aims to be welcoming, safe, and inclusive to all participants, with the most varied and diverse backgrounds possible.
As such, The Independent Community Bankers of America (“ICBA” or the “Association”) has adopted a zero-tolerance policy toward all forms of unlawful discrimination and harassment.
Suitcasing is the act of soliciting business by non-exhibiting companies in the during the event or in other public spaces, including another company's booth, a convention center, or a hotel lobby. It is ICBA event management’s objective to do everything legally possible to protect its exhibitors and community banker attendees from suitcasing.
