Every bank has three essential assets they should be managing. Like any asset within the organization, proactive management of each asset generates superior results. Among these essential assets we find a mix of employees, relationships, and the bank’s trade area reputation: all the ingredients necessary to attract and retain customers.
Management teams and leaders need to know how to introduce change and integrate new policies and procedures, while preserving culture and community image. Learn about unifying teams, leveraging internal support, and customer-facing service. What will it take to succeed in a changing banking industry?
Some of the answers are already part of your established culture. Others will need to be examined and introduced. Focus on your essential assets to outperform your competitors.
Learn to unify teams, leverage internal support, and customer-facing service.
Identify your essential assets to outperform competitors.
Examine the ingredients to attract and retain customers.
ICBA Members: $199
For more information, call 800-422-7285.
Who should attend: Executives, C-Suite, Branch Managers, Regional Managers, Leadership, and HR.
Advanced Preparation: None
Program Level: Intermediate
Field of Study: Specialized Knowledge
Delivery Method: Group Internet Based
CPE Credit Hours: 1
Chief Executive Officer
Registration, attendance, or participation at this event constitutes an agreement to adhere to the ICBA code of conduct and complaint policy. ICBA aims to be welcoming, safe, and inclusive to all participants, with the most varied and diverse backgrounds possible.
As such, The Independent Community Bankers of America (“ICBA” or the “Association”) has adopted a zero-tolerance policy toward all forms of unlawful discrimination and harassment.