Converting Customer Satisfaction into Customer Loyalty

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Converting Customer Satisfaction into Customer Loyalty

Nov 30, 2022 | 11:00 am Eastern | 10:00 am Central | 9:00 am Mountain | 8:00 am Pacific | WEBINAR

What is the difference between having satisfied customers or customers who are loyal? Examine industry surveys to explore the level of satisfaction that exists between financial institutions and the clients they serve.

Hear about specific activities to evaluate relationships and create emotional ties with customers. Leave with examples of customer satisfaction surveys and other measurement tools to conduct appropriate customer research.

The end result is a well-defined checklist of ideas and activities that will stimulate customer relationships, create metrics for customer satisfaction and enhance long-term loyalty.

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Pricing

ICBA Members: $199
Nonmembers: $299
Unlimited Webinar Pass subscription: $0

NOTE: Registration fee is valid for one connection, only for the individual registered. Each attendee must register. Full payment is required prior to attendance.  For more information, call 800-422-7285.

Tom Hershberger

Tom Hershberger

Chief Executive Officer

Cross Financial

Kyle Hershberger

Kyle Hershberger

President

Cross Financial

Who should attend: C-suite, bank directors
Prerequisites: None
Advanced Preparation: None
Program Level: Intermediate 
Field of Study: Specialized Knowledge
Delivery Method: Group Internet Based
 
Webinar Attendance/Cancellation Policy:
Full payment is required prior to live event attendance. Digital products will be made available when full payment is received.
 
Digital product purchases cannot be cancelled once the order has been processed and the product is available to use.
 
This live digital course is for educational purposes only and intended only for participants of the class/event. All rights are reserved by ICBA. No recording or distribution of the content is permitted unless expressly agreed to by ICBA.