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What does Americans with Disabilities Act require of banks?
Title III addresses the requirements for businesses and nonprofits including banks. In general, the ADA states that financial institutions must remove barriers physical and those preventing effective communication. For example, removing physical barriers may include providing ramps, repositioning tables, repositioning telephones, widening doorways, etc.
Effective communication may include: qualified sign language assistance, TTY, computer assisted real time transcription, braille at ATM, etc.
Reference: 42 U.S. Code Chapter 126 -[42 U.S.C. 12101] Equal Opportunities for Individuals with Disabilities; Pub. L. 110–325 See also: https://www.ada.gov/regs2010/titleIII_2010/titleIII_2010_regulations.htm#subpartc