Community Banker University

Individual Online Training

Community Banker University’s individual courses are a great way to augment your education, prepare for the future and stay atop trends that affect the community banking industry.

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Online Training

Find the Right Course

Interested in a specific topic? Courses listed below can be purchased a la carte.

Purchasing an individual course grants access to the person who has logged into the ICBA website to purchase. It cannot be transferred. Access to the course will be granted for 365 days from the date of purchase.

Note: Before purchasing an individual course, check to ensure that your bank is not already subscribed to one of ICBA’s Online Training Plans or Bundles as the courses below may be included and you already have access to them. Another consideration is to subscribe to one of our Online Training Plans so that you entire bank can gain access to over 350 courses for a great price.


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Americans with Disabilities Act for Banks

The ADA applies to almost all employers. It covers employers with 15 or more employees, labor organizations, employment agencies and joint labor-management committees. It also applies to state governments.

As a result, most banks will find themselves subject to the ADA. Additionally, the ADA includes specific requirements for the construction of ATMs and areas where ATMs are located. The first part of this course will discuss how the ADA impacts hiring and employment. We will then discuss how banks can improve accessible customer service standards and the ADA requirements for ATM construction.

ICBA Member - $179.00
Non-Member - $299.00
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Appraisal Standards

Appraisals are an intricate part of the real estate lending process whether consumer or commercial. Whether the transaction requires an appraiser or uses an evaluation, the bank must ensure that each is performed according to the requirements and protects the bank from losses resulting from incorrectly valued real estate collateral. This course provides bankers with a guide to the appraisal standards, as well as what is required of the bank’s appraisal and evaluation program. This course is intended for lending staff and those involved in the real estate loan process. 
ICBA Member - $179.00
Non-Member - $299.00
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Auditing Assets

The purpose of this course is to introduce you to the principles of internal auditing for assets. During this course, you will review the specific qualities of an account that an auditor attempts to test. After completing this course, you will understand the overall objectives for auditing assets.
ICBA Member - $179.00
Non-Member - $299.00
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Auditing Liabilities & Other Activities

The purpose of this course is to introduce you to the principles of internal auditing for liabilities. After completing this course, you will understand the overall objectives for auditing liabilities, which will enable you to design and implement better audit programs and procedures when auditing liabilities. You should be able to test the policies, procedures, processes, and controls at your bank concerning liabilities to ensure function and compliance.
ICBA Member - $179.00
Non-Member - $299.00
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Auditing: The Basics

This course is designed to introduce you to internal auditing and provide tools and step-by-step procedures to establish and maintain an effective internal audit function within your bank.
ICBA Member - $179.00
Non-Member - $299.00
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Bank Secrecy Act: BSA & Compliance Officers

The Bank Secrecy Act (BSA) is one of the main tools the Federal Government uses to combat financial crimes and terrorist activity. The BSA requires banks to assist in preventing crime by enacting sound policies regarding reporting, recordkeeping, and monitoring of potentially criminal activity. The BSA requires the Board of Directors to appoint a Bank Secrecy Officer. It is important that the Bank Secrecy Officer be well versed in the Bank Secrecy Act in order to implement a compliance BSA/AML program. This course will provide Bank Secrecy Officer and other BSA/compliance personnel with the training they need to effectively create and manage their banks program. 
ICBA Member - $179.00
Non-Member - $299.00
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Bank Secrecy Act: Customer Due Diligence and Beneficial Ownership

Customer Due Diligence is the fifth pillar of a compliance Bank Secrecy Act and Anti-Money Laundering Program. In this course you will learn about the Customer Due Diligence rules including the following requirements and how to comply with them: customer identification and verification; beneficial ownership identification and verification; using customer relationships to develop a customer risk profile; and monitoring for reporting suspicious transactions.  This course is intended for new accounts personnel, both deposits and loans and BSA and compliance personnel.
ICBA Member - $179.00
Non-Member - $299.00
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Bank Secrecy Act: Frontline & Deposit Operations

The Bank Secrecy Act is one of the main tools the Federal Government uses to combat financial crimes and terrorist activity. The BSS requires banks to assist in preventing crime by enacting sound policies and procedures regarding reporting, recordkeeping, and monitoring of potential criminal activity. Many of the requirements are initially detected and handled by the frontline and operations staff of the bank. It is important this staff understand what the rules are and how to handle each of the requirements under the law. This five-part course will provide frontline and operations staff with the knowledge they need to know regarding currency transaction reports, customer due diligence and beneficial ownership, customer identification requirements, OFAC, transaction recordkeeping, information sharing, and suspicious activity identification, reporting and monitoring. 
ICBA Member - $179.00
Non-Member - $299.00
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Bank Secrecy Act: Information Sharing

The USA PATRIOT Act provides, through Sections 314(a) and 314(b), mechanisms under which banks share information with each other or law enforcement agencies in an effort to deter money laundering and terrorist activity. This course will provide you with an overview of the mandatory and voluntary information sharing provisions of the Bank Secrecy Act (BSA). This course is intended for BSA & compliance personnel.
ICBA Member - $179.00
Non-Member - $299.00
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Bank Secrecy Act: Lenders & Loan Operations

The Bank Secrecy Act (BSA) is one of the main tools the Federal Government uses to combat financial crimes and terrorist activity. The BSA requires banks to assist in preventing crime by enacting sound policies regarding reporting, recordkeeping, and monitoring of potentially criminal activity. This course is intended for those involved in all aspects of the loan process. This includes lenders, loan operations, lending assistants, and credit departments. 
ICBA Member - $179.00
Non-Member - $299.00
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Bank Secrecy Act: OFAC Compliance

The Office of Foreign Assets Control (OFAC) administers and enforces economic and trade sanctions. Banks must be fully aware of their responsibilities according to OFAC. This course outlines the purpose of OFAC, OFAC compliance program requirements, and blocking transactions.
ICBA Member - $179.00
Non-Member - $299.00
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Bank Secrecy Act: Overview For All Personnel

The Bank Secrecy Act (BSA) is one of the main tools the Federal Government uses to combat financial crimes and terrorist activity. The BSA requires banks to assist in preventing crime by enacting sound policies regarding reporting, recordkeeping, and monitoring of potentially criminal activity. All bank personnel are required to receive annual BSA training.
ICBA Member - $179.00
Non-Member - $299.00
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Bank Secrecy Act: Red Flags

The Bank Secrecy Act or BSA requires financial institutions in the United States to assist US government agencies in detecting and preventing financial crimes such as terrorist financing, tax evasion, identity theft, different types of fraud, such as wire, loan, and elder fraud, structuring, account takeovers, human trafficking, funnel account activity, and more. Left unchecked, money laundering can erode the integrity of our financial institutions. This course will identify red flags that can help bank employees recognize possible illegal activity and provide the latest industry trends and issues related to the Bank Secrecy Act and Anti-Money Laundering laws. This course is intended for all bank personnel.
ICBA Member - $179.00
Non-Member - $299.00
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Bank Secrecy Act: Reporting & Recordkeeping

The Bank Secrecy Act (BSA) is one of the main tools the Federal Government uses to combat financial crimes and terrorist activity. The BSA requires banks to assist in preventing crime by enacting sound policies regarding reporting, recordkeeping, and monitoring of potentially criminal activity. This course will provide you with an overview of the recordkeeping and reporting requirements of the Bank Secrecy Act. This course in intended for BSA and compliance personnel.
ICBA Member - $179.00
Non-Member - $299.00
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Bank Secrecy Act: Senior Management & Board of Directors

The Bank Secrecy Act (BSA) is one of the main tools the Federal Government uses to combat financial crimes and terrorist activity. The BSA requires banks to assist in preventing crime by enacting sound policies regarding reporting, recordkeeping, and monitoring of potentially criminal activity. BSA/AML requirements grant senior management and the Board of Directors primary responsibility for ensuring that the bank has a comprehensive and effective BSA/AML compliance program and oversight framework that is reasonable designed to ensure compliance. This course is intended for senior management and board of directors.
ICBA Member - $179.00
Non-Member - $299.00
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Business Continuity Management for Banks

Disaster recovery for banks was a plan written to help the bank recover in the event of a natural disaster. With continued interdependence on technology, these plans have become more comprehensive to encompass many different types of events that can disrupt normal bank operations. This planning has evolved into what is now known as Business Continuity Management (BCM). BCM plans incorporate analysis of potential system downtimes, resources, and risks to provide sound strategies and detailed plans for recovery and resilience of normal bank operations in various types of “disaster” scenarios. This course outlines the steps to build a sound BCM plan according to regulatory guidance. This course is intended for management, directors, and security personnel, both physical and information.
ICBA Member - $179.00
Non-Member - $299.00
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Check Cashing

Cashing a check is more complex than simply making sure the check is legitimate and handing over or depositing the money. Banks have different policies for checks written on accounts the bank holds than they do for checks written on accounts held by other banks. Banks also have different rules for cashing a check presented to you by a bank customer than they do for checks presented to you by a non-customer.
ICBA Member - $179.00
Non-Member - $299.00
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Clean Desk Policy

The purpose of the Clean Desk Policy is to help reduce the risk of information theft, fraud, or a security breach caused by sensitive information being left unattended and visible in plain view. IT also promotes physical security and work efficiency. This course will outline the purpose, goals and actions required to comply with the policy.
ICBA Member - $179.00
Non-Member - $299.00
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Common Frauds & Scams

Frauds and scams have been around since the beginning of banking. However, rapid technological advances have caused these frauds and scams to become more sophisticated and harder to detect. This course will provide financial institutions with the information about common frauds and scams and will discuss the importance of awareness, education, prevention, and responses. 
ICBA Member - $179.00
Non-Member - $299.00
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Cyber & Information Security Overview for Employees

While community banks are diligent in their management of cybercrimes, mitigating sophisticated cyber threats can be challenging. It is up to bank employees to understand their role in protecting customer information and the programs and systems that the bank has in place to help mitigate the risk of cyber threats. This course discusses the employee’s roles and responsibilities regarding information security and provides for information on security programs and best practices. This course is intended for all bank personnel.
ICBA Member - $179.00
Non-Member - $299.00
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Cyber & Information Security Overview for Senior Management & Directors

Building and operating an information security program at your organization can be challenging. Building and operating an information security program at your organization can be challenging. This course provides your Board of Directors, Senior Management, and Information Security Committee with the information to understand oversight responsibilities and make informed decisions to protect the bank and its customers.
ICBA Member - $179.00
Non-Member - $299.00
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Diversity in the Workplace

This course provides an excellent base for the manager to learn about his or her own beliefs and to see the potential of a diverse workplace. There are tools and techniques to help a supervisor become familiar with the key concepts and understand the value of diversity in any organization.
ICBA Member - $179.00
Non-Member - $299.00
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Elder Financial Abuse

Elder financial abuse is an issue all banks need to take seriously. In order to properly combat the financial abuse of elders at your bank it is important to understand the ways financial abuse can occur and the steps you can take to prevent it. This course is intended for all frontline staff and those who interact with customers.
ICBA Member - $179.00
Non-Member - $299.00
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Ethics for Bankers

A bank’s reputation for integrity is perhaps its most valuable asset and is determined by the conduct of its Directors, Officers and employees. Bank employees must strive to avoid situations that might cause a conflict of interest between the bank, its customers, its shareholders and themselves. This course will help you understand the importance of recognizing an ethical dilemma and then acting accordingly. It will also assist banks in making sound decisions based on the principles of business ethics. This course is intended for all bank personnel.
ICBA Member - $179.00
Non-Member - $299.00
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Fair Housing Act for Banks

The Act was originally adopted as part of the Civil Rights Act of 1968, and it was subsequently broadened in 1988 to prohibit discrimination when renting or buying a home, acquiring a mortgage, seeking housing assistance or engaging in other housing-related activities, regardless of a person’s protected class.

This course will discuss the prohibitions under the Fair Housing Act as it relates to credit applications, disclosure and information collection requirements that bank must follow, and enforcement of the laws.

ICBA Member - $179.00
Non-Member - $299.00
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Fair Lending: Overview

The fair lending laws prohibit discrimination in all credit transactions including real estate and non-real estate secured transactions as well as unsecured credit.

ICBA Member - $179.00
Non-Member - $299.00
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FCRA: Overview

The Fair Credit Reporting Act (FCRA) became effective on April 25, 1971. The FCRA contains responsibilities both for entities that are consumer reporting agencies, for entities that procure and use information found in consumer reports and furnishers and transmitters of information.

Congress substantively amended the FCRA upon the passage of the Fair and Accurate Credit Transactions Act of 2003 (FACT Act). The FACT Act created many new responsibilities for consumer reporting agencies and users of consumer reports. It contained many new consumer disclosure requirements as well as provisions to address identity theft.

ICBA Member - $179.00
Non-Member - $299.00
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Flexible Work Arrangement and Your Organization

Many organization are beginning to recognize flexible work arrangement as a means to facilitate improved performance and create a productive work environment that is responsive to the professional and personal needs of their employees. This course will cover the recommended sections of a flexible work arrangements policy and provide a thorough understanding of how to develop and implement a flexible work arrangements polity that fits your organization.
ICBA Member - $179.00
Non-Member - $299.00
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Flood Disaster Protection Act

The National Flood Insurance Program (NFIP) was created to help property owners protect themselves financially. The Flood Disaster Protection Act, its amendments and implementing regulations, make the purchase of flood insurance mandatory when a designated loan is located or will be located in a Special Flood Hazard Area.
ICBA Member - $179.00
Non-Member - $299.00
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Fundamentals of IT Security

IT Security is a serious concern for every business. As the value of customer and internal data increases, so do the number of threats in existence. This course describes the fundamentals of information technology security and what your organization has to do to stay protected today and in the future. This course is intended for information security officers and departments.

ICBA Member - $179.00
Non-Member - $299.00
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Gramm-Leach-Bliley Act Overview

Advances in information technology have enables companies to collect, compile, analyze and deliver data around the world much more quickly and cheaply that ever before. These technological advances have also brought new challenges to protecting information privacy. The American public has shown strong concerns about the privacy of its personal information – buying habits, medical records, personal and financial information, to name just a few. With this in mind, this course presents the fundamentals on privacy regarding the use of personal information that is obtained from customers and consumers in the course of running a business and more specifically, within a financial institution.
ICBA Member - $179.00
Non-Member - $299.00
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Harassment Prevention for Training Employees [US]

Sexual harassment and other forms of illegal discrimination are damaging to organizations, employees and society at large. This training will give employees a greater understanding of harassment and illegal discrimination, how they can be prevented, and the processes to follow when a complaint is made.
ICBA Member - $179.00
Non-Member - $299.00
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Harassment Prevention Training for Supervisors [US]

Harassment and discrimination are costly to organizations. Everyone is affected by the negative consequences of a workplace that allows harassing and discriminatory behavior. This eLearning course is designed to inform managers and supervisors of their legal obligations and their critical role in ensuring a harassment-free workplace. We'll discuss the laws that govern discrimination, harassment and retaliation; define these behaviors; outline the obligations of employers and employees; and describe the role of the supervisor in preventing harassment and discrimination.
ICBA Member - $179.00
Non-Member - $299.00
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Home Mortgage Disclosure Act: In Depth

The Home Mortgage Disclosure Act (HMDA) requires certain financial institutions to collect, report, and disclosure information about their mortgage lending activity. HMDA was originally enacted by the Congress in 1975 and is implemented by Regulation C.

The Regulation was overhauled in 2015, requiring a large of amount of additional data to be collected and reported. This course will provide you with the detailed information you need to ensure your Financial Institution is in full compliance with HMDA including, definitions, coverage, data collection and reporting, and disclosure requirements.

ICBA Member - $179.00
Non-Member - $299.00
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Home Mortgage Disclosure Act: Practical Application

The Home Mortgage Disclosure Act (HMDA) requires certain financial institutions to collect, report, and disclosure information about their mortgage lending activity. HMDA was originally enacted by the Congress in 1975 and is implemented by Regulation C.

The Regulation was overhauled in 2015, requiring a large of amount of additional data to be collected and reported. The course provides learners with an overview of the entire Home Mortgage Disclosure Act with an in-depth look at loan application applicability and applicant information collection.

ICBA Member - $179.00
Non-Member - $299.00
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How to Respond to an Active Shooter

Active shooter situations are an unfortunate reality. Planning and preparation will help an organization reduce the likelihood of such a situation and mitigate the harm if an incident does occur. This course will advise employees and managers how to respond to an active shooter or other workplace violence situation; outline the components of an emergency action plan and appropriate training; and review the signs of potential workplace violence. 
ICBA Member - $179.00
Non-Member - $299.00
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Introduction to Compliance for Tellers

Bank tellers have many responsibilities within their organization. In addition to processing customer transactions and providing quality customer service, they are responsible for ensuring their actions are in compliance with banking rules and regulations. This course provides an overview of the laws and regulations that tellers should be familiar with. This course is intended for those that perform teller functions. 
ICBA Member - $179.00
Non-Member - $299.00
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Introduction to Consumer Lending

Consumer credit is an important element of the United States economy. A consumer’s ability to borrow money easily allows a well-managed economy to function more efficiently and stimulates economic growth. Typical purchases that are financed would include homes, cars, and recreational items. In this course we will discuss an overview of the different types of credit, the 5 C’s of credit, the loan process and consumer lending compliance.
ICBA Member - $179.00
Non-Member - $299.00
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Introduction to Deposit Compliance

Deposit accounts are a necessity for all financial institutions. There are several laws and regulations that surround deposit accounts, the transactions that occur within them, and related products and services. This course will provide an overview of many of those regulations.
ICBA Member - $179.00
Non-Member - $299.00
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Introduction to Lending Compliance

Banking laws and regulations have existed for decades however since the financial crisis beginning in 2008, the amount of regulations have grown significantly, mostly in part due to the enactment of the Dodd Frank Consumer Protection Act of 2010. It is imperative that lenders, loan operation staff, management and board of directors are aware the compliance rules when accepting and originating applications for credit at their banks. This course will provide an overview of the laws and regulations that affect the lending side of the bank. This course is intended for a variety of job whom work in the lending area of the bank, including loan assistants, credit departments, lenders, loan operations, management, and board of directors.
ICBA Member - $179.00
Non-Member - $299.00
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IT Security: Business E-mail Compromise

This course explores the e-mail fraud schemes known collectively as Business E-mail Compromise (BEC). In a BEC attack, cyberthieves compromise a corporate e-mail account and impersonate the e-mail account’s owner to deceive the company, its customers, partners and/or employees into sending money or sensitive data to the cyberthieves’ account. Some BEC attacks are intended to extract money and others are targeting sensitive information such as tax statements and personally identifiable information (PII). 

ICBA Member - $179.00
Non-Member - $299.00
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IT Security: Corporate Account Takeover

This course is designed for all employees who use computers and other electronic devices in the course of their work. Employees learn to recognize Corporate Account Takeover (CATO) attacks and take action to defend against them.
ICBA Member - $179.00
Non-Member - $299.00
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IT Security: Credential Stuffing

This course explores credential stuffing. Credential stuffing is a type of cyberattack in which user IDs and passwords obtained from a data breach on one service are used to attempt to log into another, unrelated service. You could be a credential stuffing victim if you use the same user ID and password on multiple services. Learn about the potential negative effects of a successful credential stuffing attack, and best practices for IT Departments and employees to prevent credential stuffing attacks.

ICBA Member - $179.00
Non-Member - $299.00
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IT Security: E-mail Security Awareness

This course is designed for all employees who use corporate e-mail. In this course, you will learn about how cyberthieves acquire personal and sensitive information through e-mail, and infect computers, devices and networks with malware. Learn good practices for keeping e-mail systems and communications secure.

ICBA Member - $179.00
Non-Member - $299.00
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IT Security: It Begins With You

This course is designed for all employees who use computers and other devices to access their organizations’ systems. Learn about the main ways that cybercriminals use people to compromise systems, and what we can all do to avoid becoming victims.

ICBA Member - $179.00
Non-Member - $299.00
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IT Security: Mobile Phone Security Awareness

This course explores the threats to security on smartphones. Smartphones are fully functional computers as well as communication devices. As such, they are subject to the same types of IT security threats as computers, as well as more specific threats. Learn to recognize threats, configure your smartphone to mitigate the risks and use your smartphone in a secure way.

ICBA Member - $179.00
Non-Member - $299.00
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IT Security: Password Security Awareness

This course explores the importance of having strong passwords, how and why hackers access accounts and systems, the consequences of these security breaches as well as both good and bad password security practices.

ICBA Member - $179.00
Non-Member - $299.00
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IT Security: Phishing Awareness

Cyberthieves use victims’ personal information to steal their money and identities. They attack victims’ computers and other devices with malware attacks. Learn what phishing is, the various ways cyberthieves try to exploit our computer systems and personal information, the types of damage they can cause, and the ways to reduce the likelihood of being “phished”.

ICBA Member - $179.00
Non-Member - $299.00
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IT Security: Ransomware

This course explores what ransomware is, how cyberthieves attack systems with ransomware, what IT Departments and employees can do to reduce the likelihood of ransomware attacks, and what IT Departments and other employees should do in the event of a ransomware attack.

ICBA Member - $179.00
Non-Member - $299.00
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IT Security: Safe Web Browsing

This course explores the threats to your security and privacy, and threats to your organization. Learn how to mitigate these threats with software settings and updates, as well as best practices for safe web browsing.

ICBA Member - $179.00
Non-Member - $299.00
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IT Security: Work Off-Site

This course examines the IT security risks associated with remote work. Learn to keep your computer, devices and home network secure, use public networks safely, and recognize phishing and targeted phishing attempts.

ICBA Member - $179.00
Non-Member - $299.00
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Let’s Talk About Racism

On May 25, 2020 George Floyd, an unarmed black man, died while a police officer kneeled on his neck for almost nine minutes. That cruel death ignited outrage around the world and unleashed nationwide protests demanding racial justice. Such an uprising hasn’t been seen in decades. It has thrust “racism” into the spotlight for the world to acknowledge and reckon with. How do we begin disrupting the racism that runs deep in this continent? We listen, we learn, and we act. This course begins the conversation about systemic racism that plagues our systems and institutions. Start a conversation yourself or share this course with a sibling, a friend, a co-worker, or your employer. Talk about how systemic racism is real and how we all need to be fighting to end it. This course will help you have educated conversations about racism and equip you with the information and actions to fight racial injustice.
ICBA Member - $179.00
Non-Member - $299.00
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Managing a Remote Workforce

In times of crisis, employees are sometimes required to work from home. The transition from the traditional workplace to a remote environment is not easy. This course explores the challenges of managing a remote workforce and outlines strategies that managers can use to keep their teams engaged and productive.
ICBA Member - $179.00
Non-Member - $299.00
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Military Lending Act

The Military Lending Act was originally enacted in 2006 and is implemented by the Department of Defense. It protects active-duty members of the military, their spouses, and dependents from certain lending practices.

These practices could pose a risk for service members and their families, a threat to military readiness and affect service member retention. This course will provide details on definitions, applicability, procedures and the laws regarding the Military Lending Act.

ICBA Member - $179.00
Non-Member - $299.00
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Negotiating Skills for the Professional

This course has techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this essential communication skill.
ICBA Member - $179.00
Non-Member - $299.00
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Online Training Plans - CBU

Community Banker University offers a variety of online training options with courses that build knowledge and a strong foundation within key areas of the banking industry and professional development.

Prices vary by plan, check the plan comparison chart for more information!
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Payments 101: Part 1 - Checks and Credit Cards

Two of the oldest forms of payments are checks and debit and credit cards. While check use is decreased and physical checks have not changed dramatically, processing them has. Cards have had a number of changes in their look and security functions, but also with some of the regulatory requirements. It is important bank staff understand the requirements of checks and cards. This course provides an overview of the features, processes and regulations regarding checks and debit and credit cards.
ICBA Member - $179.00
Non-Member - $299.00
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Payments 101: Part 2 - ACH & Wire Transfers

In the United States there are many ways we pay our bills and each other. The Automated Clearing House (ACH) is generally seen as a consumer product but is used by companies as well. Wire transfers on the other hand, are a corporate product, but occasionally used by consumers. Either way, it is important that bank staff understand how both products work, who the participants are, and their responsibilities. This course will provide a general overview of ACH and wire systems, transactions, and rules.
ICBA Member - $179.00
Non-Member - $299.00
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Phishing and Ransomware

Phishing & Ransomware are general terms for any attempt to collect personal, financial and sensitive information. The information is then used to access the targeted individual's accounts and can result in identify theft and financial loss. Bank accounts are among the most popular targets, so it is important that financial organizations, their employees and their customers are knowledgeable about this threat. This course will give you an overview of phishing and ransomware, describe how it affects banks, and discuss prevention strategies. 
ICBA Member - $179.00
Non-Member - $299.00
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Physical Information Security

Successful security programs combine general security and loss prevention techniques that are designed for daily operations with targeted techniques that are designed to prevent losses from specific crimes and unusual sources. This course will give you an overview of this important aspect of bank security. We will review the physical controls that protect information and give examples of physical threats you may not have considered.
ICBA Member - $179.00
Non-Member - $299.00
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Principles of Banking Overview

The banking industry can be quite complex. It is important bankers understand the industry as a whole. This course will provide an overview of the banking industry. It will discuss how a bank is structured, how it operates financially, the rules the bank must follow, various products and services the bank may offer to its customers, security and fraud, and the various examinations that banks must participate.

ICBA Member - $179.00
Non-Member - $299.00
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Product Knowledge and Cross-Selling

As a frontline employee, you are often called upon to open a new account. In this situation, you need an excellent understanding of your bank's products and services. You have to be able to answer questions. And, of course, you want to provide the best possible customer service. In this course, we will look at how knowledge of your bank’s products and services will help you meet customer needs and build strong customer relationships.
ICBA Member - $179.00
Non-Member - $299.00
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Red Flags Identity Theft: The Program

Every financial institution must develop and implement a written identity theft prevention program that is designed to detect, prevent, and mitigate identity theft in connection with the opening of an account. This course discusses the information you need to implement and maintain a fully compliance program at your bank. This course is intended for all personnel of the bank including, frontline, lenders, operations, and compliance.
ICBA Member - $179.00
Non-Member - $299.00
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Regulation B: Equal Credit Opportunity Act - Overview

The Equal Credit Opportunity Act (ECOA), enacted through Regulation B, prohibits discrimination in credit transactions. The law is designed to protect applicants from unfair or discriminatory lending practices. There is a wide variety of rules housed within Regulation B and in some form or fashion are there to provide transparency, equal access, and protections to the borrowers. This course will provide you with an overview of the prohibited bases under ECOA, types of lending discrimination, application information and evaluation, adverse action, and appraisal notifications. This course is intended for all personnel. 
ICBA Member - $179.00
Non-Member - $299.00
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Regulation CC: Funds Availability Act - In Depth

Regulation CC, also known as the Expedited Funds Availability Act, establishes the basic rights, liabilities, and responsibilities financial institutes have regarding the availability of deposited funds. Regulation CC also outlines the rules and regulations banks must follow pertaining to check collection, check processing and substitute checks. This course provides an in-depth look at the regulation’s requirements. This course is intended for deposit operations and compliance personnel.
ICBA Member - $179.00
Non-Member - $299.00
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Regulation CC: Funds Availability Act -- Overview

Regulation CC, also known as the Expedited Funds Availability Act, establishes the basic rights, liabilities, and responsibilities financial institutes have regarding the availability of deposited funds.
ICBA Member - $179.00
Non-Member - $299.00
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Regulation DD: Truth in Savings - In Depth

The primary purpose of the Truth-in-Savings Act is to give consumers enough information to make an informed decision about deposit accounts they want to open at the bank via standardized disclosures.

The disclosures aid comparison shopping by informing consumers about the fees, annual percentage yield, interest rate, and other terms for deposit accounts. The regulation also includes requirements on the payment of interest, the methods of calculating the balance on which interest is paid, the calculation of the annual-percentage yield, and advertising. This course provides details on all of the Regulation DD requirements.

ICBA Member - $179.00
Non-Member - $299.00
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Regulation DD: Truth in Savings - Overview

The primary purpose of the Truth-in-Savings Act is to give consumers enough information to make an informed decision about deposit accounts they want to open at the bank via standardized disclosures.

The disclosures aid comparison shopping by informing consumers about the fees, annual percentage yield, interest rate, and other terms for deposit accounts. The regulation also includes requirements on the payment of interest, the methods of calculating the balance on which interest is paid, the calculation of the annual-percentage yield, and advertising.

ICBA Member - $179.00
Non-Member - $299.00
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Regulation E: Liability and Error Resolution

Regulation E provides basic protections for a consumer when using an electronic fund transfer service that the bank offers. Liability and error resolution are essential to the consumer protections of Regulation E and unauthorized transactions.

The regulation defines an error; states the consumers liability; and provides the error resolution procedures that banks must follow.

ICBA Member - $179.00
Non-Member - $299.00
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Regulation E: Overview

The Electronic Fund Transfer Act of 1978, implemented by Regulation E, is a consumer protection act that establishes the rights, liabilities, protections, and responsibilities of consumers who engage in electronic fund transfers. This course will provide you with an overview of the various requirements of Regulation E including, disclosures, overdrafts, gift cards, prepaid accounts, and remittance transfers. This course is intended for all personnel within the bank who work with customers that have deposit accounts, access devices, and perform remittance transfers as well as those in the operations department.
ICBA Member - $179.00
Non-Member - $299.00
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Regulation O: Insider Lending - Overview

Regulation O governs extensions of credit made by a bank to an executive officer, director, or principal shareholder. It also applies to extensions of credit made by a bank to a political or campaign committee that benefits or is controlled by such a person. This course provides an overview of Regulation O. This course is intended for lending personnel.
ICBA Member - $179.00
Non-Member - $299.00
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Regulation P: Consumer Privacy – In Depth

The Gramm-Leach Bliley Act (GLBA), is implemented by Regulation P: Privacy of Consumer Financial Information. The GLBA limits when and how a bank may disclose nonpublic personal information about a consumer to nonaffiliated third parties. For information shared, the consumer must be allowed to opt-out of the sharing. This course will provide details of Regulation P. This course is intended for compliance and operations personnel.
ICBA Member - $179.00
Non-Member - $299.00
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Regulation P: Consumer Privacy – Overview

The Gramm-Leach Bliley Act (GLBA), is implemented by Regulation P: Privacy of Consumer Financial Information. The GLBA limits when and how an bank may disclose nonpublic personal information about a consumer to nonaffiliated third parties. For information shared, the consumer must be allowed to opt-out of the sharing. This course will provide an overview of Regulation P. This course is intended for new account personnel, including deposits and loans.
ICBA Member - $179.00
Non-Member - $299.00
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Regulation Z: Closed-end Credit (Real Estate)

Regulation Z or the Truth in Lending Act, encompasses several laws or acts and has been amended over the years. The regulation requires bank to disclose the terms and cost of consumer credit transactions and includes rules meant to inform and protect consumers. There are specific requirements for closed-end credit plans, whether they are real estate secured or not. This course focuses on the requirements extended to closed-end consumer credit that is secured by real estate, focusing mainly on the Integrated Disclosures (TRID). This course does not go in depth on how to complete the Integrated Disclosures. This course is intended for lenders, loan operations staff, and compliance personnel.
ICBA Member - $179.00
Non-Member - $299.00
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Regulation Z: Open-End Credit (Real Estate)

Regulation Z or the Truth in Lending Act, encompasses several laws or acts and has been amended over the years. The regulation requires creditors to disclose the terms and cost of consumer credit transactions and includes rules meant to inform and protect consumers. There are specific requirements for open-end credit plans, whether they are real estate secured or not. This course focuses on the requirements and limitation extended to open-end consumer credit secured by real estate. This course is intended for lenders, loan operations staff, and compliance personnel.
ICBA Member - $179.00
Non-Member - $299.00
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Regulation Z: Overview

Regulation Z requires creditors to disclose the terms and cost of consumer credit transactions along with a host of other things. This course will provide an overview of each of the subparts within the Truth in Lending Act. This course is intended for those working in the consumer lending arena, both real estate and non-real estate.
ICBA Member - $179.00
Non-Member - $299.00
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Regulatory Accounting and Operational Auditing

Regulatory accounting and operational auditing are integral elements of the role of the internal auditor. In this module, we will introduce you to these concepts by discussing bank financial statements, asset/liability management, operational auditing, compliance auditing, and the CAMELS bank rating system.
ICBA Member - $179.00
Non-Member - $299.00
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RESPA: Kickbacks and Affiliated Business Arrangements

The Real Estate Settlement Procedures Act section 1024.14 & 1024.15, also known as “Section 8” prohibits certain payments and business arrangement. Section 1024.14 prohibits the paying or receiving of referral fees for mortgage loans and allows lenders to receive compensation only for services actually performed.

The law does allow banks to pay its own employee for loan referrals. Section 1024.15 sets requirements on affiliated business arrangements.

ICBA Member - $179.00
Non-Member - $299.00
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Right to Financial Privacy

The Right to Financial Privacy Act of 1978 provides customers of financial institutions with a reasonable amount of privacy for their financial records from the federal government. The Act includes rules about the process federal government authorities must follow and compliance requirements for banks responding to and keeping records of the requests.

Banks are entrusted with customers’ personal data and must safeguard this data from being released in error or without authority. This course will discuss the documentation that the federal authorities must provide to banks when requesting financial information and the requirements of banks to respond.

ICBA Member - $179.00
Non-Member - $299.00
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Robbery Response Techniques for All Personnel

All bank personnel are just as responsible for maintaining the institution's Security Program as is the Security Officer and the role is a simple, but critical, one. This course discusses options – not absolutes – for handling robberies and related offenses. Having options or a "menu" of available choices – and knowing what those options are and how to use them – is important to the safety of all bank employees and customers. The more options available means one can be more flexible and versatile when responding to emergency events. This course is intended for all bank personnel. 
ICBA Member - $179.00
Non-Member - $299.00
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SAFE Act Training for MLOs

The Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) mandates a nationwide licensing and registration system for residential mortgage loan originators as well as the development of policies and procedures for complying with the Act. This course will provide mortgage loan originators with the information needed to ensure compliance with the SAFE Act.
ICBA Member - $179.00
Non-Member - $299.00
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Security: An Orientation

An effective security program is an excellent tool for protecting the institution's work product, physical assets, intellectual assets, and personnel. This course will introduce key concepts in security and provide a basic understanding of the security function. This course is intended for all bank personnel.
ICBA Member - $179.00
Non-Member - $299.00
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Servicemembers Civil Relief Act

The Servicemember Civil Relief Act (SCRA) provides relief provisions for both consumer and business credit that was extended to servicemembers prior to going on active duty.

The protections include a reduced interest rate on certain loans, protection against foreclosure, protections from default judgements in civil lawsuits, protections against repossession of property, and the ability to terminate a lease without penalty.

ICBA Member - $179.00
Non-Member - $299.00
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Social Engineering Awareness

This course explores what social engineering is, the types of social engineering attacks criminals use and the techniques they use to manipulate people into performing actions that either compromise their computers and devices or expose personal or sensitive information. Learn to recognize social engineering attempts and ways to avoid becoming a victim.

ICBA Member - $179.00
Non-Member - $299.00
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Supply Chain Cybersecurity

In recent years, supply chains have become more efficient by automating many of the tasks and processes that were previously performed manually. The more that companies’ processes are automated and the more supply chain partners’ computer systems are connected to exchange data, the more potential there is for cyberattacks. Every partner’s network in a supply chain is only as secure as the “weakest link in the chain”, and the software used by the connected networks is itself a security concern. In this course, we will explore the risks and the ways to reduce them.

ICBA Member - $179.00
Non-Member - $299.00
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Synthetic Identity Fraud

This course explores how fraudsters create synthetic identities and use them to get credit cards and other forms of credit. Learn how synthetic identities are created, how fraudsters use them to get a positive credit score, then “bust out”, or max out the credit on cards, lines of credit etc. Learn to recognize red flags indicating that a credit applicant may be using a synthetic identity.

ICBA Member - $179.00
Non-Member - $299.00
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Telephone Consumer Protection Act

The Telephone Consumer Protection Act was signed in 1991. It was enacted to protect consumers from unwanted calls commonly called “robocalls”. The TCPA places restrictions on the use of the telephone network for unsolicited advertising calls and faxes. The Act also created the Do Not Call list under the FCC (Federal Communication Commission).
ICBA Member - $179.00
Non-Member - $299.00
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Teller Basics

Banking is a people-oriented service industry. As in other service industries, customers expect quick, efficient, courteous service. However, in banking, expectations are heightened. Customers need to know their transactions are being processed by professionals who care about them and their money. This course will provide bank tellers with the information they need to effectively serve bank customers.
ICBA Member - $179.00
Non-Member - $299.00
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Time Management

This course addresses the nuts and bolts of time management and includes tools for setting goals, keeping logs, and planning your time. It includes methods for identifying low pay-off activities and timewasters, along with suggestions for getting rid of them.

ICBA Member - $179.00
Non-Member - $299.00
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Unconscious Bias

Unconscious bias (or implicit bias) refers to unsupported social judgements or prejudice in favor or against a person or group of people. Since these happen without reasonable justification, they can prevent one’s judgment from being balanced. This course will explain unconscious bias, the impact it has on the workplace, and the steps you can take to manage it and encourage diversity and inclusivity.
ICBA Member - $179.00
Non-Member - $299.00
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Understanding Endorsements

An endorsement is a signature on the back of a check assigning interest to another party. The person who has endorsed the check has, by signing the back of the check, approved of the other party's interest in the check. As a bank teller, you need to understand endorsements. This course will provide you with an overview of endorsements, tell you what makes an endorsement acceptable, and discuss problems you may encounter. 
ICBA Member - $179.00
Non-Member - $299.00
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Understanding UDAAP

Unfair, deceptive, or abusive acts and practices (UDAAP) can cause significant financial injury to consumers, erode consumer confidence, and undermine the financial marketplace. Federal Regulations make it illegal for any provider of consumer financial products or services to engage in unfair, deceptive or abusive acts or practices. This course introduces UDAAP and how to create policies and procedures and products and services that will not violate the federal regulations.  
ICBA Member - $179.00
Non-Member - $299.00
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Working from Home Effectively

COVID-19 is changing the way we live and work. Suddenly, many of us are working from home and trying to do it effectively amid the chaos of self-isolation, quarantines, school closures, and around-the-clock news. This course outlines ideas for working from home effectively during this challenging time.
ICBA Member - $179.00
Non-Member - $299.00
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Workstation Security Essentials for Bank Employees

The damage and impact from a data breach is more than the loss of the confidential information, it can also affect the bank's reputation and customer confidence. Workstation security is about much more than simply locking your computer, it has become the frontline of defense in a cybersecurity world. This course will provide an explanation of why workstation security is important and best practices an employee can take to prevent information from getting into the wrong hands.
ICBA Member - $179.00
Non-Member - $299.00
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