Bank Leadership Training

What does digital transformation look like at community banks? And how can it be leveraged for improved customer interactions and performance? It requires an exploration of how your customers interact with your bank and finding new and innovative solutions to improve their experience with your brand.

Challenges will likely arise during your bank’s digital transformation process. This final webinar of the series will address potential obstacles to progress, roadblocks or stumbling blocks for community banks, and proven problem-solving techniques community banks can use to overcome these challenges during their digital transformation journeys.

Digital transformation often requires the assistance of outside vendors to achieve goals that lead to organization efficiency, increased revenue, and customer satisfaction. 

Organizational change requires buy-in from all parts of the business—from bank directors to senior management to bank staff. 

During this webinar bankers will learn about the different customer channels available and their associated risks, potential third-party partners, and costs to the business. 

In this 90-minute webinar, you will learn how to switch perspectives from having a Business Continuity Plan to an ongoing Business Continuity Management (BCM) system and how to integrate it into your Enterprise Risk Management (ERM) Program. Recorded July 28, 2022.

Financial crimes threaten the safety and soundness of our community banks nation-wide. In some cases, these crimes threaten the security and safety of the nation. Recorded July 28, 2022

Financial crimes threaten the safety and soundness of our community banks nation-wide. In some cases, these crimes threaten the security and safety of the nation. Recorded July 13, 2022

Financial crimes threaten the safety and soundness of our community banks nation-wide. In some cases, these crimes threaten the security and safety of the nation. Recorded July 13, 2022

What is digital transformation? This session delves into integrating digital technology into all areas of the business, changing how a bank operates and delivers value to customers. 

Peer-2-peer electronic funds transfer apps, such as Zelle and Venmo, were already gaining in popularity before the COVID-19 pandemic. Due to social distancing measures required by COVID-19, usage of these apps exploded exponentially, creating opportunities for bad actors to defraud consumers.

The Telephone Consumer Protection Act regulates how, when, and why banks can communicate with their customers and generate new customers. Discuss common marketing pitfalls faced by banks and learn how banks can structure their marketing programs to reach new and existing customers in a compliant manner. Recorded April 26, 2022.

In this quick "lunch and learn" video, Deborah Phillips, Senior Vice President, Payments & Technology Policy, ICBA and Senior Vice President, Industry Relations, ICBA Bancard breaks down the what, why, and how of Buy Now Pay Later (BNPL) with Scott Broughton, Senior Vice President, Marketing and Client Engagement, ICBA Bancard.

An introductory primer on understanding the income statement and balance sheet of a commercial enterprise looking at four industries.

This webinar will begin with a review of “commercial real estate” including types of properties and demand/supply in the “current” market. The session will then cover the entire “loan process” by which a commercial real estate (CRE) loan is marketed, underwritten, approved, documented, “closed,” and monitored.

While the RTP® network from The Clearing House has been live for 4 years, most community banks are either just starting, or preparing to start their instant payments journey. Recorded Nov. 2, 2021.