Recorded: February 5, 2013
Length: 60 Minutes
Your employees offer the most compelling reason why customers should choose to do business with you. Understanding their true strengths and weaknesses is the responsibility of every good manager. No guessing! No assumptions! A simple action will deliver critical insights employees keep hidden and every CEO needs to know. For instance, how many of your front line staff or CSR's really, deep down are uncomfortable meeting strangers? How many loan officers talk more about the bank than listen to what prospective borrowers know and want? Who are the 'bad apples' dragging down the performance of your best people? This 60 minute session will offer specific actions to significantly increase your "people difference" quickly.
Speaker: Rick Wemmers, Speaker/Consultant/Trainer
Rick is an exciting, entertaining and proven expert on business development for financial institutions. Over the past 26 years, he has counseled numerous banks of all sizes across the United States on solving bank growth challenges. He also has similar experiences with companies in 50 different industries, from Fortune 50 to the smallest of startups.
Rick provides unique, real-world, real-time knowledge and help about using all the bank business development tools and tactics. He brings fresh, useful insights on such subjects as consumer psychographics, customer retention/loyalty, target marketing, sales culture improvement and building market share - quickly.
1 CPE Credit
Program Level: Basic-Intermediate