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For those new to banking, or those seeking to strengthen their foundational knowledge, the wide scope of the industry can feel overwhelming. This introductory webinar offers a clear, structured overview of the banking sector, making it ideal for new bankers or anyone looking to refresh their understanding of how banks operate.
Participants will gain insight into how full-service commercial banks function, including how they generate revenue and serve customers across various areas. The session explores core products and services, the fundamentals of lending and credit evaluation, customer service, and the impact of emerging technologies. It also provides a look at bank management, key regulatory considerations, and the evolving competitive landscape.
Learning Objectives:
Gain a foundational understanding of banking.
Understand key banking products and services.
Explore bank management, regulations, and competition.
Duration: 90-minutes
Who Should Attend: Business Banking, Customer Support, Lending, Retail Banking, New Accounts/Personal Banker/Universal Banker, Teller/Lead Teller/Teller Supervisor
Instructor(s): David Osburn, Osburn & Associates, LLC
Recorded: Jan. 21, 2026.
This webinar on-demand is available for two years from the recorded date.