The Community Banker University Unlimited Webinar Pass allows your organization to access more than 70 live webinars and more than 100 on-demand webinars during the 12-month subscription — all for one price plus applicable state sales tax.
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Online Training |
Working from Home Effectively
COVID-19 is changing the way we live and work. Suddenly, many of us are working from home and trying to do it effectively amid the chaos of self-isolation, quarantines, school closures, and around-the-clock news. This course outlines ideas for working from home effectively during this challenging time.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Understanding UDAAP
Unfair, deceptive, or abusive acts and practices (UDAAP) can cause significant financial injury to consumers, erode consumer confidence, and undermine the financial marketplace. Federal Regulations make it illegal for any provider of consumer financial products or services to engage in unfair, deceptive or abusive acts or practices. This course introduces UDAAP and how to create policies and procedures and products and services that will not violate the federal regulations.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Understanding Endorsements
An endorsement is a signature on the back of a check assigning interest to another party. The person who has endorsed the check has, by signing the back of the check, approved of the other party's interest in the check. As a bank teller, you need to understand endorsements. This course will provide you with an overview of endorsements, tell you what makes an endorsement acceptable, and discuss problems you may encounter.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Unconscious Bias
Unconscious bias (or implicit bias) refers to unsupported social judgements or prejudice in favor or against a person or group of people. Since these happen without reasonable justification, they can prevent one’s judgment from being balanced. This course will explain unconscious bias, the impact it has on the workplace, and the steps you can take to manage it and encourage diversity and inclusivity.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Teller Basics
Banking is a people-oriented service industry. As in other service industries, customers expect quick, efficient, courteous service. However, in banking, expectations are heightened. Customers need to know their transactions are being processed by professionals who care about them and their money. This course will provide bank tellers with the information they need to effectively serve bank customers.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Telephone Consumer Protection Act
The Telephone Consumer Protection Act was signed in 1991. It was enacted to protect consumers from unwanted calls commonly called “robocalls”. The TCPA places restrictions on the use of the telephone network for unsolicited advertising calls and faxes. The Act also created the Do Not Call list under the FCC (Federal Communication Commission).
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Security: An Orientation
An effective security program is an excellent tool for protecting the institution's work product, physical assets, intellectual assets, and personnel. This course will introduce key concepts in security and provide a basic understanding of the security function. This course is intended for all bank personnel.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
SAFE Act Training for MLOs
The Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) mandates a nationwide licensing and registration system for residential mortgage loan originators as well as the development of policies and procedures for complying with the Act. This course will provide mortgage loan originators with the information needed to ensure compliance with the SAFE Act.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Robbery Response Techniques for All Personnel
All bank personnel are just as responsible for maintaining the institution's Security Program as is the Security Officer and the role is a simple, but critical, one. This course discusses options – not absolutes – for handling robberies and related offenses. Having options or a "menu" of available choices – and knowing what those options are and how to use them – is important to the safety of all bank employees and customers. The more options available means one can be more flexible and versatile when responding to emergency events. This course is intended for all bank personnel.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Regulatory Accounting and Operational Auditing
Regulatory accounting and operational auditing are integral elements of the role of the internal auditor. In this module, we will introduce you to these concepts by discussing bank financial statements, asset/liability management, operational auditing, compliance auditing, and the CAMELS bank rating system.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Regulation Z: Overview
Regulation Z requires creditors to disclose the terms and cost of consumer credit transactions along with a host of other things. This course will provide an overview of each of the subparts within the Truth in Lending Act. This course is intended for those working in the consumer lending arena, both real estate and non-real estate.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Regulation Z: Open-End Credit (Real Estate)
Regulation Z or the Truth in Lending Act, encompasses several laws or acts and has been amended over the years. The regulation requires creditors to disclose the terms and cost of consumer credit transactions and includes rules meant to inform and protect consumers. There are specific requirements for open-end credit plans, whether they are real estate secured or not. This course focuses on the requirements and limitation extended to open-end consumer credit secured by real estate. This course is intended for lenders, loan operations staff, and compliance personnel.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Regulation Z: Closed-end Credit (Real Estate)
Regulation Z or the Truth in Lending Act, encompasses several laws or acts and has been amended over the years. The regulation requires bank to disclose the terms and cost of consumer credit transactions and includes rules meant to inform and protect consumers. There are specific requirements for closed-end credit plans, whether they are real estate secured or not. This course focuses on the requirements extended to closed-end consumer credit that is secured by real estate, focusing mainly on the Integrated Disclosures (TRID). This course does not go in depth on how to complete the Integrated Disclosures. This course is intended for lenders, loan operations staff, and compliance personnel.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Regulation P: Consumer Privacy – Overview
The Gramm-Leach Bliley Act (GLBA), is implemented by Regulation P: Privacy of Consumer Financial Information. The GLBA limits when and how an bank may disclose nonpublic personal information about a consumer to nonaffiliated third parties. For information shared, the consumer must be allowed to opt-out of the sharing. This course will provide an overview of Regulation P. This course is intended for new account personnel, including deposits and loans.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Regulation P: Consumer Privacy – In Depth
The Gramm-Leach Bliley Act (GLBA), is implemented by Regulation P: Privacy of Consumer Financial Information. The GLBA limits when and how a bank may disclose nonpublic personal information about a consumer to nonaffiliated third parties. For information shared, the consumer must be allowed to opt-out of the sharing. This course will provide details of Regulation P. This course is intended for compliance and operations personnel.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Regulation O: Insider Lending - Overview
Regulation O governs extensions of credit made by a bank to an executive officer, director, or principal shareholder. It also applies to extensions of credit made by a bank to a political or campaign committee that benefits or is controlled by such a person. This course provides an overview of Regulation O. This course is intended for lending personnel.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Regulation E: Overview
The Electronic Fund Transfer Act of 1978, implemented by Regulation E, is a consumer protection act that establishes the rights, liabilities, protections, and responsibilities of consumers who engage in electronic fund transfers. This course will provide you with an overview of the various requirements of Regulation E including, disclosures, overdrafts, gift cards, prepaid accounts, and remittance transfers. This course is intended for all personnel within the bank who work with customers that have deposit accounts, access devices, and perform remittance transfers as well as those in the operations department.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Regulation CC: Funds Availability Act -- Overview
Regulation CC, also known as the Expedited Funds Availability Act, establishes the basic rights, liabilities, and responsibilities financial institutes have regarding the availability of deposited funds.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Regulation CC: Funds Availability Act - In Depth
Regulation CC, also known as the Expedited Funds Availability Act, establishes the basic rights, liabilities, and responsibilities financial institutes have regarding the availability of deposited funds. Regulation CC also outlines the rules and regulations banks must follow pertaining to check collection, check processing and substitute checks. This course provides an in-depth look at the regulation’s requirements. This course is intended for deposit operations and compliance personnel.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Regulation B: Equal Credit Opportunity Act - Overview
The Equal Credit Opportunity Act (ECOA), enacted through Regulation B, prohibits discrimination in credit transactions. The law is designed to protect applicants from unfair or discriminatory lending practices. There is a wide variety of rules housed within Regulation B and in some form or fashion are there to provide transparency, equal access, and protections to the borrowers. This course will provide you with an overview of the prohibited bases under ECOA, types of lending discrimination, application information and evaluation, adverse action, and appraisal notifications. This course is intended for all personnel.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Red Flags Identity Theft: The Program
Every financial institution must develop and implement a written identity theft prevention program that is designed to detect, prevent, and mitigate identity theft in connection with the opening of an account. This course discusses the information you need to implement and maintain a fully compliance program at your bank. This course is intended for all personnel of the bank including, frontline, lenders, operations, and compliance.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Negotiating Skills for the Professional
This course has techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this essential communication skill.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Managing a Remote Workforce
In times of crisis, employees are sometimes required to work from home. The transition from the traditional workplace to a remote environment is not easy. This course explores the challenges of managing a remote workforce and outlines strategies that managers can use to keep their teams engaged and productive.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Let’s Talk About Racism
On May 25, 2020 George Floyd, an unarmed black man, died while a police officer kneeled on his neck for almost nine minutes. That cruel death ignited outrage around the world and unleashed nationwide protests demanding racial justice. Such an uprising hasn’t been seen in decades. It has thrust “racism” into the spotlight for the world to acknowledge and reckon with. How do we begin disrupting the racism that runs deep in this continent? We listen, we learn, and we act. This course begins the conversation about systemic racism that plagues our systems and institutions. Start a conversation yourself or share this course with a sibling, a friend, a co-worker, or your employer. Talk about how systemic racism is real and how we all need to be fighting to end it. This course will help you have educated conversations about racism and equip you with the information and actions to fight racial injustice.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Introduction to Lending Compliance
Banking laws and regulations have existed for decades however since the financial crisis beginning in 2008, the amount of regulations have grown significantly, mostly in part due to the enactment of the Dodd Frank Consumer Protection Act of 2010. It is imperative that lenders, loan operation staff, management and board of directors are aware the compliance rules when accepting and originating applications for credit at their banks. This course will provide an overview of the laws and regulations that affect the lending side of the bank. This course is intended for a variety of job whom work in the lending area of the bank, including loan assistants, credit departments, lenders, loan operations, management, and board of directors.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Introduction to Deposit Compliance
Deposit accounts are a necessity for all financial institutions. There are several laws and regulations that surround deposit accounts, the transactions that occur within them, and related products and services. This course will provide an overview of many of those regulations.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Introduction to Consumer Lending
Consumer credit is an important element of the United States economy. A consumer’s ability to borrow money easily allows a well-managed economy to function more efficiently and stimulates economic growth. Typical purchases that are financed would include homes, cars, and recreational items. In this course we will discuss an overview of the different types of credit, the 5 C’s of credit, the loan process and consumer lending compliance.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Introduction to Compliance for Tellers
Bank tellers have many responsibilities within their organization. In addition to processing customer transactions and providing quality customer service, they are responsible for ensuring their actions are in compliance with banking rules and regulations. This course provides an overview of the laws and regulations that tellers should be familiar with. This course is intended for those that perform teller functions.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Harassment Prevention Training for Supervisors [US]
Harassment and discrimination are costly to organizations. Everyone is affected by the negative consequences of a workplace that allows harassing and discriminatory behavior. This eLearning course is designed to inform managers and supervisors of their legal obligations and their critical role in ensuring a harassment-free workplace. We'll discuss the laws that govern discrimination, harassment and retaliation; define these behaviors; outline the obligations of employers and employees; and describe the role of the supervisor in preventing harassment and discrimination.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Gramm-Leach-Bliley Act Overview
Advances in information technology have enables companies to collect, compile, analyze and deliver data around the world much more quickly and cheaply that ever before. These technological advances have also brought new challenges to protecting information privacy. The American public has shown strong concerns about the privacy of its personal information – buying habits, medical records, personal and financial information, to name just a few. With this in mind, this course presents the fundamentals on privacy regarding the use of personal information that is obtained from customers and consumers in the course of running a business and more specifically, within a financial institution.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Flood Disaster Protection Act
The National Flood Insurance Program (NFIP) was created to help property owners protect themselves financially. The Flood Disaster Protection Act, its amendments and implementing regulations, make the purchase of flood insurance mandatory when a designated loan is located or will be located in a Special Flood Hazard Area.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Flexible Work Arrangement and Your Organization
Many organization are beginning to recognize flexible work arrangement as a means to facilitate improved performance and create a productive work environment that is responsive to the professional and personal needs of their employees. This course will cover the recommended sections of a flexible work arrangements policy and provide a thorough understanding of how to develop and implement a flexible work arrangements polity that fits your organization.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Elder Financial Abuse
Elder financial abuse is an issue all banks need to take seriously. In order to properly combat the financial abuse of elders at your bank it is important to understand the ways financial abuse can occur and the steps you can take to prevent it. This course is intended for all frontline staff and those who interact with customers.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Cyber & Information Security Overview for Senior Management & Directors
Building and operating an information security program at your organization can be challenging. Building and operating an information security program at your organization can be challenging. This course provides your Board of Directors, Senior Management, and Information Security Committee with the information to understand oversight responsibilities and make informed decisions to protect the bank and its customers.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Cyber & Information Security Overview for Employees
While community banks are diligent in their management of cybercrimes, mitigating sophisticated cyber threats can be challenging. It is up to bank employees to understand their role in protecting customer information and the programs and systems that the bank has in place to help mitigate the risk of cyber threats. This course discusses the employee’s roles and responsibilities regarding information security and provides for information on security programs and best practices. This course is intended for all bank personnel.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Common Frauds & Scams
Frauds and scams have been around since the beginning of banking. However, rapid technological advances have caused these frauds and scams to become more sophisticated and harder to detect. This course will provide financial institutions with the information about common frauds and scams and will discuss the importance of awareness, education, prevention, and responses.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Check Cashing
Cashing a check is more complex than simply making sure the check is legitimate and handing over or depositing the money. Banks have different policies for checks written on accounts the bank holds than they do for checks written on accounts held by other banks. Banks also have different rules for cashing a check presented to you by a bank customer than they do for checks presented to you by a non-customer.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Bank Secrecy Act: Senior Management & Board of Directors
The Bank Secrecy Act (BSA) is one of the main tools the Federal Government uses to combat financial crimes and terrorist activity. The BSA requires banks to assist in preventing crime by enacting sound policies regarding reporting, recordkeeping, and monitoring of potentially criminal activity. BSA/AML requirements grant senior management and the Board of Directors primary responsibility for ensuring that the bank has a comprehensive and effective BSA/AML compliance program and oversight framework that is reasonable designed to ensure compliance. This course is intended for senior management and board of directors.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Bank Secrecy Act: Reporting & Recordkeeping
The Bank Secrecy Act (BSA) is one of the main tools the Federal Government uses to combat financial crimes and terrorist activity. The BSA requires banks to assist in preventing crime by enacting sound policies regarding reporting, recordkeeping, and monitoring of potentially criminal activity. This course will provide you with an overview of the recordkeeping and reporting requirements of the Bank Secrecy Act. This course in intended for BSA and compliance personnel.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Bank Secrecy Act: Red Flags
The Bank Secrecy Act or BSA requires financial institutions in the United States to assist US government agencies in detecting and preventing financial crimes such as terrorist financing, tax evasion, identity theft, different types of fraud, such as wire, loan, and elder fraud, structuring, account takeovers, human trafficking, funnel account activity, and more. Left unchecked, money laundering can erode the integrity of our financial institutions. This course will identify red flags that can help bank employees recognize possible illegal activity and provide the latest industry trends and issues related to the Bank Secrecy Act and Anti-Money Laundering laws. This course is intended for all bank personnel.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Bank Secrecy Act: Overview For All Personnel
The Bank Secrecy Act (BSA) is one of the main tools the Federal Government uses to combat financial crimes and terrorist activity. The BSA requires banks to assist in preventing crime by enacting sound policies regarding reporting, recordkeeping, and monitoring of potentially criminal activity. All bank personnel are required to receive annual BSA training.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Bank Secrecy Act: Lenders & Loan Operations
The Bank Secrecy Act (BSA) is one of the main tools the Federal Government uses to combat financial crimes and terrorist activity. The BSA requires banks to assist in preventing crime by enacting sound policies regarding reporting, recordkeeping, and monitoring of potentially criminal activity. This course is intended for those involved in all aspects of the loan process. This includes lenders, loan operations, lending assistants, and credit departments.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Bank Secrecy Act: Information SharingThe USA PATRIOT Act provides, through Sections 314(a) and 314(b), mechanisms under which banks share information with each other or law enforcement agencies in an effort to deter money laundering and terrorist activity. This course will provide you with an overview of the mandatory and voluntary information sharing provisions of the Bank Secrecy Act (BSA). This course is intended for BSA & compliance personnel.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Bank Secrecy Act: Frontline & Deposit OperationsThe Bank Secrecy Act is one of the main tools the Federal Government uses to combat financial crimes and terrorist activity. The BSS requires banks to assist in preventing crime by enacting sound policies and procedures regarding reporting, recordkeeping, and monitoring of potential criminal activity. Many of the requirements are initially detected and handled by the frontline and operations staff of the bank. It is important this staff understand what the rules are and how to handle each of the requirements under the law. This five-part course will provide frontline and operations staff with the knowledge they need to know regarding currency transaction reports, customer due diligence and beneficial ownership, customer identification requirements, OFAC, transaction recordkeeping, information sharing, and suspicious activity identification, reporting and monitoring.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Bank Secrecy Act: Customer Due Diligence and Beneficial OwnershipCustomer Due Diligence is the fifth pillar of a compliance Bank Secrecy Act and Anti-Money Laundering Program. In this course you will learn about the Customer Due Diligence rules including the following requirements and how to comply with them: customer identification and verification; beneficial ownership identification and verification; using customer relationships to develop a customer risk profile; and monitoring for reporting suspicious transactions. This course is intended for new accounts personnel, both deposits and loans and BSA and compliance personnel.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Bank Secrecy Act: BSA & Compliance OfficersThe Bank Secrecy Act (BSA) is one of the main tools the Federal Government uses to combat financial crimes and terrorist activity. The BSA requires banks to assist in preventing crime by enacting sound policies regarding reporting, recordkeeping, and monitoring of potentially criminal activity. The BSA requires the Board of Directors to appoint a Bank Secrecy Officer. It is important that the Bank Secrecy Officer be well versed in the Bank Secrecy Act in order to implement a compliance BSA/AML program. This course will provide Bank Secrecy Officer and other BSA/compliance personnel with the training they need to effectively create and manage their banks program.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Auditing Liabilities & Other ActivitiesThe purpose of this course is to introduce you to the principles of internal auditing for liabilities. After completing this course, you will understand the overall objectives for auditing liabilities, which will enable you to design and implement better audit programs and procedures when auditing liabilities. You should be able to test the policies, procedures, processes, and controls at your bank concerning liabilities to ensure function and compliance.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Auditing: The BasicsThis course is designed to introduce you to internal auditing and provide tools and step-by-step procedures to establish and maintain an effective internal audit function within your bank.
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ICBA Member - $179.00
Non-Member - $299.00 |
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Online Training |
Online Training Plans - CBUCommunity Banker University offers a variety of online training options with courses that build knowledge and a strong foundation within key areas of the banking industry and professional development. |
Prices vary by plan, check the plan comparison chart for more information!
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Online Training |
Principles of Banking Certificate - IndividualThe Principles of Banking Certificate Program offers a comprehensive look at the banking industry. This certificate is ideal for employees new to banking and those looking to enrich their understanding of how a bank is structured, operates financially, serves its customers and community and stays safe and compliant. |
$499 / ICBA Members$999 / Non-Members |
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Online Training |
Principles of Banking Certificate - Bank-WideThe Principles of Banking Certificate Program offers a comprehensive look at the banking industry. This certificate is ideal for employees new to banking and those looking to enrich their understanding of how a bank is structured, operates financially, serves its customers and community and stays safe and compliant. |
$999 / ICBA Members$1,999 / Non-Members$699 / Annual renewal for ICBA Members |
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Online Training |
Compliance Certificate ProgramThe courses in the Community Banker Compliance Certificate Program are designed to give community bankers the knowledge and skills they need to become experts in regulatory compliance. The certificate program consists of four critical learning areas. |
$499 / ICBA Members$1,499 / Non-Members |
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