Logo: Independent Community Bankers of America - ICBA The Nation's Voice for Community Banks (R)
Username:
Password:

Graphic: Arrow Forgot password?
Graphic: Arrow Request Login
Contact ICBA Site Map Search ICBA
ArrowICBA Home





Members Only = Access Restricted
Last update: 07/29/14

Perception is Everything Training CD

To a customer, customer service representatives are the first and most visible representatives of a bank. This program examines everyday situations using scenarios to address topics including:

  • The importance of common courtesy
  • Addressing difficult questions and upset customers
  • Answering routine questions
  • How to offer assistance to people with disabilities

The program is available on CD and is designed to be played on a computer as a video presentation for a group or individual viewing. The unique format allows for individual segments and scenarios to be viewed as a refresher – without having to view the entire program. Testing and a manual are included.

Length: 25 minutes

Written and produced by Chaotic Solutions

Price

Order Online Order by Fax
ICBA Members:
Nonmembers:
 $149
$249
  





ArrowsPrintable version



Button: Share

All contents copyright 2014 Independent Community Bankers of America. All rights reserved.
Privacy Statement | Legal Notice