ICBA Home
About ICBA Executive Committee Annual Reports State Associations Staff ICBA Careers About Community Banking Benefits of Community Banking Community Banking Facts Advocacy Be Heard Grassroots Resources Policy Resolutions Industry Issues Letters to Congress Letters to Regulators Testimony ICBPAC Advocacy/Public Policy Ads PR Campaigns Contact Congress Consumer Education & Resources Community Bank Locator Education Auditing Bank Director Program Certification Compliance Director Lending Management Online Education Center Payments/Technology Security Teller Convention Industry Resources Marketing Resources Membership Bank Membership De Novo Membership Vendor Opportunities Press Room Social Media Main Street Market® ICBA Compliance & Risk Management ICBA Preferred Service Providers Vendor Solutions Directory Committee Resource Center Publications ICBA Independent Banker ICBA NewsWatch Today ICBA Member Access

= Access Restricted
Last update: 05/18/13

Home > Education

Perception is Everything Training CD

To a customer, customer service representatives are the first and most visible representatives of a bank. This program examines everyday situations using scenarios to address topics including:

• The importance of common courtesy
• Addressing difficult questions and upset customers
• Answering routine questions
• How to offer assistance to people with disabilities

The program is available on CD and is designed to be played on a computer as a video presentation for a group or individual viewing. The unique format allows for individual segments and scenarios to be viewed as a refresher – without having to view the entire program. Testing and a manual are included.

Length: 25 minutes

Written and produced by Chaotic Solutions

ICBA | 1615 L Street NW Suite 900 | Washington, DC | 20036 | info@icba.org | (202) 659-8111

All contents copyright 2013 Independent Community Bankers of America. All rights reserved.
Privacy Statement | Legal Notice