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Last update: 07/24/14

Loan Processor Training Series

Today's lending environment requires a well trained and educated loan processor. Loan processors must be able to navigate countless regulations and identify potential fraud threats all the while building strong customer relationships and making high-quality loans. This valuable series, which includes five computer-based modules and individual training materials, will ensure your lending staff has the necessary skills and knowledge to do the job right.

Each program includes a presentation for individual or group viewing on a computer screen. The manual is searchable with quizzes, examples and testing.

Written and produced by Chaotic Solutions

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Loan Processor Training Series
(Package of 5)
$539/$639

CDROM

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Loan Processor Vol. 1: Make Lending Customers #1
(20 minutes)

Learn how fair lending laws apply to customer interaction. Included in the program are tips for professional dress and voice as well as telephone etiquette. This program is for anyone in the lending department who works with customers. The program also may be used to familiarize a new or newly transferred employee with fair lending.

$129/$229

CDROM

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Loan Processor Vol. 2: Mortgage Fraud Red Flags (20 minutes)

Mortgage fraud is a growing threat to both homeowners and lenders. Stay up-to-date on the latest mortgage fraud schemes including appraisal fraud, straw-buyer plots, flipping and foreclosure schemes. This program identifies the characteristics of each scheme, common red flags to look for and strategies to better protect homeowners and lenders.

$129/$229

CDROM

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Loan Processor Volume 3: Real Estate Settlement Procedures Act (20 minutes)

This program covers the requirements of RESPA including applicability and coverage, new definitions including changed circumstances, good faith estimate, binding and revised GFE, escrow accounts, and HUD-1/1A..

$129/$229

CDROM

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Loan Processor Volume 4: Regulation Z Closed End (20 minutes)

Understand the requirements of Regulation Z for closed end transactions including disclosures, right of rescission, requirements for certain closed home mortgages, reserve mortgages, prohibited acts or practices, valuation independence, ability to pay, private education loans, and limitations on increasing APR, fees, and charges.

$129/$229

CDROM

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NEW Loan Processor Volume 5: Appraisal Guidelines for Lending Personnel (20 minutes)

Learn when a certified or licenses appraiser is required, the minimum appraisal and evaluation requirements and what the regulatory agencies expect from an appraisal review program. This program also addresses the Interagency Appraisal Guidelines effective December 2010. Included are several checklists for appraiser selection, review of underwriting process, and appraisal review.

$129/$229

CDROM

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* ICBA Member/Non-Member






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